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Thank you so much for connecting with us at Oblige! Whether you gifted yourself, gifted someone else, or received a gift...we ultimately want you to happy with your item(s). Refunds After we inspect the condition of any returnable item(s), we will notify you of the following: Full refund minus the cost of return shipping for items for other reasons (changed your mind, the fit, the color, etc.), determined on a case by case basis. Full refund including shipping costs for damaged/defective items. Refunds will be issued to the original form of payment used to make the purchase. Please allow 3-4 weeks, from when we receive your return, to process any qualifying refunds due to delays during COVID-19. Non-Returnable Items All sale items (excluding promotional discounts in which the above terms apply). Other items include: All earrings (safety measures regarding body jewelry during COVID-19) All pre-owned items in the Attic (they are purchased ‘as is’) Face masks E-gift cards (coming soon, see below) E-Gift Cards Terms and Conditions E-gift cards: are sent via email to the purchaser; will need to be forwarded to the recipient via email by the purchaser; do not hold an expiration date; are non-returnable; are not reloadable and not redeemable for cash; do not include any activation fees, service fees, or any other fees that reduce the value of the card over time; balances are applied to the total value of an order, which can include taxes and shipping; may only be used on www.obligeboutique.com for the purchase of products. If you have any questions about our Return Policy or E-gift Cards Terms and Condition, please contact us at oblige.me@obligeboutique.com.