FAQ

Can I change my shipping address after purchasing a listing?

Due to PayPal’s policies, sellers are required to ship to the exact address tied to the PayPal payment they receive from a buyer to ensure they’re covered by PayPal’s protections.

What do I do if I receive an item that's not as described?

 If there’s a problem with a product you received here on Bogosplit, please follow these steps to work on getting it resolved:

  • Visit store page and hit “Ask A Question” button to send seller a message   – This will allow you to communicate directly with the seller and report any issues in detail
  • Allow the seller some time to respond – We generally recommend allowing up to 24 hours for a seller to reply, and business sellers should be allowed a full business day to follow up
  • Contact our support team if a seller doesn’t address a problem – If you don’t hear back from a seller within the above timeframe, please leave another comment on the sale page while requesting our help or use our help form while attaching a link to the sale page to let us know

How do I buy a product on Bogosplit?

If you’d like to purchase a product here on Bogosplit, simply search for the product using our search bar,menu options or products feed and browse the active listings from our sellers!

How can I communicate with other users on Bogosplit?

All communication on Bogosplit takes place in the public comments on product listing and friends comments sections. Since we don’t permit any kinds of personal contact information to be shared (email addresses, phone numbers, etc.), all discussion before making a purchase must remain public in the comments. We limit communication like this to ensure our support team is able to efficiently moderate all discussion as needed.

What payment methods are supported on Bogosplit?

We use PayPal for processing payments here on Bogosplit for a number of reasons related to seller protections, buyer protections, and their dispute resolution process.

When using PayPal, buyers are allowed a number of options for their payment source including most debit cards, credit cards, PayPal Credit, etc. Regardless of your payment source selection, you’ll still be covered by PayPal’s protections. Even if you don’t sign up for a PayPal account.

When should an item be shipped after being purchased?

Unless express shipping is offered and purchased by a buyer, sellers on Bogosplit are expected to ship within two business days after the date a listing is purchased. The tracking number should always be shared by the seller, and though not required by Bogosplit, the tracking number can also be provided via PayPal.

What are the return policies and procedures for listings purchased on Bogosplit?

On Bogosplit, sellers are allowed to define their own return policies. Thus, if a seller does not specifically advertise that they accept returns in their listing descriptions, they are not required to accept a return for a refund in buyer’s remorse situations.

However, all seller return policies are based on the assumption that the product is received as advertised and in accordance with Bogosplit policies. No seller may deny a return when a product is received not as advertised.