Shipping Policy
FREE STANDARD SHIPPING U.S ON ORDERS OVER $180
*Sales tax are not counted towards the merchandise subtotal. Free Shipping promotion may not be combined with any other offers unless explicitly noted.
At PARTCH®, we provide fast standard delivery to any address domestically and internationally. However, do note that we do not deliver to PO Boxes, military and restricted areas, and all naval port.
PARTCH® adds signature delivery to all orders to ensure your package comes right to your hands. Please ship to the best location for you to receive during normal postal delivery hours. PARTCH® is not responsible for lost, stolen, or damaged goods upon delivery. PARTCH® takes the utmost care and efficiency to get your goods to you. Some pre-orders may take longer than expected due to high order volume. Back ordered items will ship out as soon as they become available in our warehouse.
We aim to pack and post your item(s) within 1-2 working days of ordering, though generally we post same or next day and always aim for this. We do not pack or post on weekends or holidays. If you want to double-check on your order status, send us a massage at: contact@partch.co
All orders are sent via FedEx, or USPS and are fully tracked. Please see link in your shipping confirmation email for details.
All orders will ship from our warehouse in Miami, Florida -United-States.
*Sales tax are not counted towards the merchandise subtotal. Free Shipping promotion may not be combined with any other offers unless explicitly noted.
*COVID-19 Delivery
Please note that due to the Coronavirus pandemic there may be a delay over usual processing times and at each destination country due to quarantine procedures adding approximately 2-3 working days to the above estimates. Unfortunately we can't guarantee our usual service times, but please bear with us, we're working to deliver all orders as fast as possible and we thank you for your patience, understanding and continued support at this time.
In any instance, we request that you please allow up to 10 working days for delivery of your order before contacting us about an order not received. We will always do our utmost to inform you of any potential delay.
If you require something more urgently, please get in touch and we will try our best to help you out. Expedited delivery options are available at an additional cost.
SHIPPING OPTIONS AND PRICES
United States Shipping Services.
Shipping Service
Shipping Fee
Order Subtotal
Delivery Estimate
Standard Ground U.S
$10
-
2-7 business days
Standard Ground U.S
FREE
Order over $180+
2-7 Business days
Two Days - 2nd Day
$15
-
2 Business days
Standard Overnight -
Next Business Day
$30
-
1 Business day
(Only PARTCH-Clip™ Shipping)
Two Days - 2nd Day Envelope
$8
-
2 Business days
*Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam Customers.
The cost for shipping is $25 per order. Items going are shipped via FedEx and arrive within 7-10 business days.
International Shipping Services.
Shipping Service
Shipping Fee
Order Subtotal
Delivery Estimate
International Economy
$20
-
5-7 business days
International Priority
$30 -
2-3 Business days
(Only PARTCH-Clip™ Shipping)
International Envelope
$15
-
2 Business days
DUTIES & TAXES
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. PARTCH® is not responsible for duties and shipping, you will not be refunded if the order is returned/refused
SHIPPING CONFIRMATION EMAILS / TRACKING
We will send you a shipping confirmation email when all or part of your order is shipped that will include the FedEx or USPS tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.
You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the FedEx or USPS tracking number.
LOSS
If you have not received your goods within 10 days of our “your order has been shipped” email, please notify us via email at contact@partch.co. All PARTCH® Nationwide and Worldwide deliveries are fully tracked and traced. Please check that you have not mislaid a calling card from your postman or that the package is not waiting at your local depot or post office.
We are not responsible for items sent to an incorrectly supplied address.
INTERNATIONAL
PARTCH® ships worldwide, please select your country from the drop-down list in the shopping cart. Overseas shipments may be subject to import duties and tax. Additional charges can occur at the customer expense. PARTCH® has no control over these charges and accepts no responsibility for any additional overseas costs. Shipment is sent via FedEx or USPS overseas services and insurance is obtained for all overseas goods.
If you have any questions or concerns, do not hesitate to contact us to assist. Email: contact@partch.co
Refund Policy
We want to bring you fashion trucker hats, caps, apparel that you love, so if for any reason you're not happy with your purchase, we'll put it right.
Products must be returned in the state in which they were sent. Original, unworn, unused, unwashed, and undamaged condition (physical & odor damage, such as, but not limited to; cigarette smoke, strong body odour) with any tags still attached and luxury packaging. Please check that your item(s) is in good condition and fits you before use. Refunds will be processed upon satisfactory receipt of the returned goods. We will refund your payment same day minus the costs of initial shipping, packing and payment processing charges (these will vary depending on payment option).
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its PARTCH® original luxury packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@partch.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@partch.co.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as customized goods (custom products) (such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
All sale items are final sales. No returns.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will refund your payment same day minus the costs of initial shipping, packing and payment processing charges (these will vary depending on payment option).
If you have been sent a fautly product you need to notify us via emailing contact@partch.co within 48 hours of receiving to organise the replacement.
If you have any questions or concerns, do not hesitate to contact us to assist. Email: contact@partch.co
Cancellation / Return / Exchange Policy
We want to bring you fashion trucker hats, caps, apparel that you love, so if for any reason you're not happy with your purchase, we'll put it right.
Products must be returned in the state in which they were sent. Original, unworn, unused, unwashed, and undamaged condition (physical & odor damage, such as, but not limited to; cigarette smoke, strong body odour) with any tags still attached and luxury packaging. Please check that your item(s) is in good condition and fits you before use. Refunds will be processed upon satisfactory receipt of the returned goods. We will refund your payment same day minus the costs of initial shipping, packing and payment processing charges (these will vary depending on payment option).
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its PARTCH® original luxury packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@partch.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@partch.co.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as customized goods (custom products) (such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
All sale items are final sales. No returns.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will refund your payment same day minus the costs of initial shipping, packing and payment processing charges (these will vary depending on payment option).
If you have been sent a fautly product you need to notify us via emailing contact@partch.co within 48 hours of receiving to organise the replacement.
If you have any questions or concerns, do not hesitate to contact us to assist. Email: contact@partch.co
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